CRAIC Technologies™ Microspectrophotometer Service Contracts
to find the full details of each of our Microspectrometer Service Contracts.
Service Contract Terms and Conditions
Keeping your microspectrophotometer fully operational is of the utmost importance to us. Each CRAIC system undergoes rigorous quality control testing before it is shipped. In addition, each CRAIC microspectrometer comes with a Limited Warranty for Parts and Labor valid from the date of shipping. Service contracts are available to help keep your microspectrophotometer running smoothly after the warranty period has elapsed. Our team of experts can service CRAIC and many other brands of instruments. Technical support is always included with CRAIC service contracts.
We offer three types of service contracts to suit your needs and budget.
Platinum Service Contract
This plan offers highest priority phone and email responses. In addition, this plan receives full parts and labor coverage. If needed, prompt on-site service.
Gold Service Contract
This plan offers a high priority with rapid phone and email response times. If necessary, scheduled on-site service can be performed.
Silver Service Contract
This plan includes phone and email support with discounted rates for on-site service calls.
Each of our plans offers technical support by phone and email.
CRAIC Technologies™ Service Capabilites
to find the full details of each of our Microspectrometer Service Contracts.
- Most service issues can be resolved by telephone. Service technicians can be at a facility anywhere in the continental United States within 24 hours, depending upon the priority level of the Service Contract purchased and the requirement of the service ticket.
- This allows CRAIC engineers to rapidly repair CRAIC systems and get them back on-line.
- Preventative maintenance visits can be scheduled. A CRAIC qualified engineer will inspect the microspectrometer, clean the system and realign the optics.
- CRAIC Service is qualified to perform service on different brands of microspectrophotometers...with lower costs, better expertise and faster response times. See Legacy Support for further information.
